Legal
Refund policy
How refunds work for themes, apps, and templates, marketplace by marketplace.
Most Batten products are sold through a marketplace, and the marketplace that took your money is the one that can return it. The exception is the Batten Members Pro licence, which is sold through Batten's own checkout and carries its own refund window. This page says who to ask and what to expect.
Shopify themes
Shopify Theme Store sales are final. Shopify processes the payment and Shopify's policy for the Theme Store is that theme purchases are not refundable.
Before you buy, use the free preview on a development store. It runs the full theme with your own products, and it costs nothing.
If a theme has a genuine fault, tell us through the support form. Faults are fixed and shipped as an update rather than refunded.
Shopify apps
App charges are billed by Shopify on your store's regular bill, and Shopify's billing terms apply to them.
Every Batten app has a free plan that is useful on its own, so you can prove the app works on your store before any charge starts. Paid plans are billed monthly and you can change or cancel a plan at any time from inside the app, which stops the next charge.
Where a charge is clearly wrong, for example a plan that continued after an uninstall, contact us through the support form and we will work it through with Shopify.
Batten Members Pro
Fourteen days, no questions asked, on both the monthly and the one time licence. Framer does not process payments for plugins, so the licence is bought through Batten's own checkout provider and a refund is issued there. Ask through the support form and we will start it.
The plugin itself is free, and its free tier covers one gated page and twenty five members, so a real flow can be built and published before anything is paid for.
Other templates and plugins
Purchases made through a platform's own marketplace follow the policy of the checkout provider that marketplace uses, and any refund is issued by that provider rather than by Batten. Check the marketplace's own refund terms before you buy, because they differ by platform.
Customization services
Customization work is arranged separately from any product purchase and is not covered by this policy. Terms for that work are agreed in writing before it starts.
What we do either way
If a product does not do what its documentation says it does, that is a fault and it gets fixed. Tell us through the support form and you will get a reply within two business days.